16 Sep

Useful Hotel Desk Clerk Interview Questions

A hotel desk clerk is the personnel in the front office who is responsible for welcoming guests in a hotel. He or she is responsible for attending and serving guests in a courteous, efficient and pleasant manner, both face-to-face and on the phone. Nowadays there is huge demand for hotel desk clerks. If you want to secure a decent job in this field then you must excel in communicational as well as clerical skills.

Hotel desk clerk is the person, who is always in the public eye. In this article, I would like to provide you some questions that come up again and again in interviews for the post hotel desk clerk.

1. Tell us a bit about yourself?
It is a very general interview question. The interviewer is looking for a quick overview of your academics. The employer is not at all interested in your family, pets, or hobbies. Demonstrate your professional self in front of the interviewer. The best way to answer this is to give a brief description of your qualification so far, focusing on your specific achievements.

2. Please elaborate about the roles and responsibilities of a hotel desk clerk?
People at this post have to carry out numerous important roles and responsibilities. He or she has to look after check in, check out procedure, handle cash, assign rooms, register guests, determine credit, render bills, receive cash, credit payments and provide guest service.

3. Can you please tell us about your typing speed?
A clerk is thought to have a very good typing speed. On an average they are supposes to have a typing speed of 40 to 50 words per minute. Just make certain that you possess this speed. Else it will be very hard for you to be selected. One should practice very hard on typing speed.

4. According to you what are the most effective approaches in communication?
I think one should be humble, polite and friendly while talking to others. It is the most excellent way of communication according to me.

5. Why do you want to work for our hotel?
Well, this question needs a detail research of the respective hotel. Do your homework prior to the interview and spend some time online or at the library and make research about the respective hotel. Find out as much as you can, including products, size, income, reputation, image, management talent, people, skills, history, and philosophy of the related hotel.

Make sure you prepare these questions well before appearing in an interview.

15 Sep

Useful Hotel Receptionist Interview Questions

Hotel Receptionist is a person employed in a hotel whose main duty is to answer the telephone and receive visitors. He or she either meets in person or answer through phones and provides first impression of the hotel to the guests.

Hotel industry is rapidly developing and adapting to the requirements of our modern lifestyle. Given below are some common interview questions that come up again and again during interviews for the post of hotel receptionist.

1. What roles and responsibilities lie on the shoulders of a hotel receptionist?
A hotel receptionist has to perform numerous important duties. They are responsible for answering visitor inquiries about a hotel and its services, directing visitors to their destinations, sorting and handing out mail, answering incoming calls on multi-line telephones, filing, records keeping, keyboarding and performing a variety of other office tasks, such as faxing or emailing.

2. What occupation specific tasks that you have undertaken in your previous hotel?
The occupation specific tasks that I performed in my previous hotel include handling telephone inquiries, managing customer relations and providing exemplary services. I also welcomed guests, deal with room bookings, cancellations and handled general requests made by guests during their stay.

3. How do you manage and handle unhappy customers?
It is very significant for any hotel to satisfy their customer. Sadly unhappy customers are part and parcel of running a hotel. Well, I usually handle unsatisfied customers by listening them. The main thing a disgruntled customer wants is to be heard. So I let them speak first and thereafter I try to solve their problem.

4. Why do you wish to become a hotel receptionist?
It is the most general and commonly asked interview question. One has to tell reasons as to why he or she fits into this position. You have to tell how your studies, skills, experience and personal qualities will contribute to the work of the hotel. Think of all the positive traits in your personality that makes you suitable for the job.

5. Why did you left your last job?
Do not speak badly about your previous employer. You can chivalrously answer this question by saying that there was no growth scope in my previous hotel that is why I left it. I am looking for a company with long term growth opportunities.

It is very important to be prepared for an interview. During the course of an interview, you may be asked various questions. Just one bad answer can stand out and cost you the job. So prepare well before appearing for an interview.

7 Sep

The 5 Most Famous Haunted Hotels In Europe

Europe is the home to marvelous castles, scenic spots and numerous well-known tourist attractions and travelers can find congenial and Discount Hotels to make their vacation in Europe a pleasurable experience. If you are looking for some historic or haunted hotels, you will get them in all countries of Europe to enjoy every moment in their holiday destination.

In England, there are a number of old haunted lodging that can bring a chilling sensation and drive an adventure-seeker into extreme ecstasy. You can select from numerous castles of 12th-century to manor houses of 18th-century each telling the tale of haunted history. If you really want a haunted retreat select from the list of famous haunted hotels in England and avail Cheap Hotel Booking from their online websites.

Ackergill Tower is a castle haunted by Green Lady and built in the 15th-century and located near the Scottish seashore. If you are in a business trip to England and organizing an exclusive event, you will be able to book the entire establishment. You can tantalize your taste buds with their local delicacies that range from seafood to all forms of red meat. For Cheap Hotels Booking, check for person packages that is offered from time to time.

Ballygally Castle Hotel is haunted by Lady Isabella Shaw, the spouse of Lord James Shaw. It was built near the Irish coast in 1625 about 20 miles away from Belfast offering more than 44 bedrooms and have 3 executive suites.

In Germany, Hotel Burg Eisenstein is a famous haunted hotel haunted by the headless dead spirit of a highway robber, Dietrich von Hoeffels. This robber was killed with his nine sons by owner of the castle, Rudolf von Habsburg. You will enjoy all forms of modern amenities at affordable price.

In Italy, the Villa Agostini della Seta of Corliano located in San Giuliano Terme in Pisa is haunted by Teresa della Seta Bocca Gaetani, a very mischievous ghost. If you are an adventure-seeker and wish to drive yourself in extreme ecstasy book your room here and hear the giggles of the ghost and listen to the sound of sudden moving objects and feel a chill sensation run down your spine when you see the ghost run down the passages of this villa.

If you are seeking a haunted hotel in Romania, Decebal Hotel is an ideal choice. You will be thrilled to catch the sight of woman dressed in white gown guarding the antique treasure supposedly located near the Baile Herculane spa in the hotel. For Cheap Hotel Booking, you can check for promotional packages that are offered to their customers from time to time in their website.

2 Sep

Mostly Asked Hotel General Manager Interview Questions

A hotel general manager is the formal title held by business executives in the hotel industry. A hotel manager is an executive manager in a hotel who is accountable for hiring management team, managing hotel staff, budgeting, creating and enforcing business objectives and goals, managing projects and renovations.

Listed below are some common interview questions that come up again and again during interviews for the post of Hotel general manager.

1. What are the typical roles and responsibilities of a hotel general manager?
The post of a hotel general manager is very crucial for each and every hotel. They have to perform large number of important roles and responsibilities such as preparing a yearly budget and submitting it to the hotel owner. The responsibility of employee terminations and new hires rests on the shoulder of a general manager. He or she also decides the best rate for any given day, night, weekend or special event. They even set hotel service standards as well as choose extra services or amenities to make the hotel more appealing to travelers.

2. What occupation specific tasks have you performed up till now?
The business related tasks which I performed in my previous hotel include training newly recruited assistants, creating and delivering the payroll records, managing records of employees, motivating employees and managing different programs and seminars to increase efficiency of workers. I even handled and coordinated the food and beverage operations.

3. What is your area and level of expertise?
The employer is just interested in knowing your areas of proficiency. You can say that I have specialization in financial and strategic planning, profit and loss management, hotel administration, accounts maintenance, marketing, housekeeping, food and beverage management, catering and maintenance.

4. What qualification do you possess for this post?
Just tell about your general qualification including post graduation, graduation and high school along with the year of passing. Apart from this you also have to reveal your professional course. Just state the degree or certification course that you may have undertaken.

5. What is your weakness?
Well, you have to put an optimistic turn on something negative. Like in weakness you can say that I am too focused toward my work and I think I should take out time for myself.

During the course of an interview, you may be asked various questions. Just one bad answer can stand out and cost you the job. So be careful while you appear for an interview.

1 Sep

Choosing Your New York Hotel Location

A trip to New York City entails a little pre-planning to ensure you will experience everything the Big Apple has to offer. Consider the location when booking your hotel in New York; the cost of the hotel is a good starting point, however, choosing the location may, in the end, save more time and money.

It is wise to choose your neighbourhood location in relation to the distance to subway, museums, and Broadway shows. For the most part, the majority of Manhattan is fully accessible to convenient sub stations; however, a transfer from Grand Central Station is necessary to visit the most popular tourist attractions. Grand Central Station, located in Midtown, is a short walking distance from boroughs such as Time Square, Murray Hill, and the Garment District.

The borough you choose has an influence of its own. Keep this in mind when booking . Murray Hill is a quiet neighbourhood with many beautiful brownstones, close to the United Nations, and is only a short six-block walk to Grand Central Station. There are several good restaurants and grocery stores in the area. On the other hand, consider Midtown, and experience the city that never sleeps. Times Square, Broadway, Roxys, and the largest toy store in the world are here in Midtown. Lastly, the Garment District, with the exception of Wall Street, purports some of the largest businesses in New York. This area buzzes Monday through Friday but traffic slows slightly on weekends.

The crme de la crme tourist designations that you don’t want to miss are the Empire State Building, Central Park, and Wall Street. Shoppers will want to spend time at Macys, Bloomingdale, and Century 21 (located near the World Trade Center memorial). Choosing the best restaurants is a daunting task because there are so many good cuisines in New York City, you really can’t go wrong. Try a bagel from the street vendor, a coney from Papayas, a pastrami sandwich from Carnegies, or cheesecake from Roxys.

After all these wonderful eats, a leisurely walk in Central Park is the perfect destination. A tribute, Strawberry Fields, is there to commemorate the late John Lennon, along with a zoo, lakes and castles. For art lovers, the Museum of Modern Arts is nearby.

Pre-planning the choice of hotel by location may give you more time to take in attractions and make your trip to New York City a more memorable experience.

31 Aug

Chicago Hotel – Which is Which

The city of Chicago has amazing choices when it comes to hotel accommodations . Therefore, if you are planning to go on a vacation, Chicago is definitely a great choice. You can find hotels from inexpensive to lavish accommodations in Chicago. You may not know this but Chicago is considered to be one of the top tourist destinations because of its spectacular views including its natural beauties. Booking ahead of time is a great idea if you want to avail of discounts whether you would want to stay at the luxurious Congress Plaza Hotel or any other hotels in the downtown area. With thousands upon thousands of travelers, you could have a difficult time getting a place to stay if you don’t make advance reservations. Of course, when you want to get the best deals, timing is always important. You need to be aware of the peak and slack seasons and check out whatever packages will apply within such time frames. Room rates will definitely be affected by these seasons, therefore, it’s wise to know them beforehand before getting to the city. Knowing about these things would be difficult especially if you are a tourist therefore, employing a travel guide is a wise decision because they can give you all the necessary information that you will be needing when it comes to choosing a hotel to stay.

As you make your choice, also consider proximity issues. Choosing to stay in affordable hotels which are near great views and attractions is a wise idea if you are into sightseeing. Choosing a hotel which is near the business capital is also good if you are on a business trip. But you don’t have to worry because Chicago offers ample alternatives, either way. Of course, the more options you have, the more you need to research on the different hotels you can stay in, including their exact location, their rates, perks and distance from the airport and other transportation stations.

Travelers have this common mentality that price equals quality which is a very big fallacy. This isn’t applicable at all times. You may be surprised to know that there are affordable hotels in Chicago that offer great service and amenities. However, if you have extra leeway in your budget and would like to taste the city in luxury, then you can opt for the luxurious hotels which, themselves, could be tourist attractions.

11 Aug

Travel Booking Engine Development(flight Booking-worldspan Sabre, Hotel Xml Integration- Gta)

Hi There,

PROVAB TECHNOSOFT is a leading Travel Booking Engine Development company, develops the flight booking engine, hotel booking engine and car booking engine for global clients.

As a leading travel technology & consulting company, we provide comprehensive technology and internet marketing solutions for travel companies, tour operators, leading hotels, distribution / nodal companies that help our clients to succeed in rapidly changing environment. Our travel booking engine is a framework based web application with comprehensive B2B, B2C and Admin modules defined on three tier architecture. Please have a look at following link:

We develop following to cover the entire spectrum of technology solutions in travel domain.

Flight / Airline Booking Engine (Amadeus, Sabre, Galileo, Worldspan, Travelport integration)
Hotel Booking Engine
GTA, TravelCube, HotelBeds, HotelsPro, Tourico, Travco, Agoda, Booking.com, Expedia, Jac Travels, TransHotels integration
Holiday Packages Booking Engine
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Bus Booking Engine
Third Party API Integration
Own Inventory Reservation System (B2B/B2C/B2B2C)
While Label Product
SEO & Social Media for Travel Domain

Hotel API Integration Solutions (Latest Project: www.holidaysworld.in)

Holiday World is one of the leading online hotel booking search engine. Its been integrated with four APIs – GTA, Kuoni, Hotel Beds and Tourico. Features like search and sort by various parameters, enable users to book significantly discounted accommodation at more than 96000.00 hotels in 15,000 destinations across 190 countries. Please have a look at:

To know more about us, please visit . You can call us at +91.80.40593555 / +1.323.300.5649 and email us at
With Regards,
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Business Manager
PROVAB TECHNOSOFT

IN : +91-80-40593555
USA : +1-323-300-5649

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1 Aug

Enjoy the Online Hotel booking facilities in prior and make your trip memorable

The most popular Tourist destination in South India is Pondicherry. City has Beautiful Buildings, temples, Museums, churches, French Colonial Heritage sites, virgin beaches that experiences the blend of both of both modern and old traditions. If you have a planned schedule to visit this land and surf the sites, than you can login to Hotel online booking website for your staying, in prior you can book the hotels and make the trip easy going. Website lists you all the available Luxury hotels in India, and as per your search destination the variety of hotels as per your requirement will be listed in the website.

Online hotel booking website is the best option to choose your kind of hotels by checking the image gallery online and book the hotel. If you are looking for , website drops you all the available hotels in this category. Website shares you naked information about the hotel variety rooms that well furnished, cleaned maintenance, food variety, lodging with basic amenities, hospitality and additional service offered and will be in detail uploaded with image gallery. Website lists you all the Luxury hotels in Pondicherry, exact and moderate fee structure that acknowledging no additional or hidden charges.es.

Many tourists get pissed off by the booking agents, as they will be fooled by taking high amount and fetching very poor services. And in addition tourist needs to pay service and guidance charges for service agents. So to arrest this Online hotel booking website is the perfect platform with no risk and challenges book your choice of hotels with a well secured and professional way. If you are looking for budget hotels in Pondicherry, website lists you all the hotels in this category in Pondicherry and lists you the facilities afforded. So as per your requirement you can book the hotels and Services will be worth for your pay.

Due to lack of information in the unknown tourist lands you go directly and book the hotel available with no cross checking or as you won’t find any nearby hotels. Later you find for the same pay, with additional amenities and hospitality found. So this again leads to disturbing were you will be not able to enjoy all the places, because of no proper services. Online is the best option to avoid all this and enjoy the excellent services as you needed and feel the homely environment. If you are looking for , website lists you all the available hotels and facilities in this category.

26 Jul

What is a Green Hotel Six Things No Green Hotel Should be Without

It seems as if you cant turn around anymore without running into something “green.” Nowhere is that more true than in lodging. Green hotels or at least, those calling themselves green are sprouting up everywhere, and travelers are becoming increasingly more aware of what to look for and how to judge whether or not a green hotel actually is well, green!

You want your guests to know without a doubt that theres no green-washing happening at your green hotel. Ive put together a green hotel checklist so you can see how your property stacks up. Does your property have:

Staff Buy-In and Ongoing Education: In a truly green hotel, everyone from the front desk staff to the owner and everyone in between fully understands, supports, practices and can communicate the propertys environmental policies.

A Working (and funded!) Energy Strategy: Todays green hotels go beyond just changing a few light bulbs and implementing a linen reuse policy. They analyze their energy efficiency including conducting Energy Star benchmarking — and then seek out and apply for incentives, rebates and loans that allow them to make meaningful changes in their consumption.

A Green Purchasing Plan: From locally-grown organic produce for its banquet salads to environmentally sensitive cleaning products and furnishings, green hotels know where and how to source the most cost-effective earth-friendly products.

Green Hotel Certification: A green hotel designation from a certifying body that does on-site audits assures your guests that your property has met rigorous environmental standards.

Specialized Marketing: Green hotels recognize that expertly targeted internet marketing is vital to their ongoing success in an increasingly competitive industry.

So how does your property stack up? I know it seems daunting to meet all those requirements, to track down trustworthy, LEED-Accredited Professional advisors, find rebates and incentives, train everybody, and still manage to run a lodging facility who has time for that?

Thats why I created EcoGreenHotel to be a one-stop shop. We have trainers, engineers, financial advisors, purchasing and marketing specialists, thousands of quality green products and a certification program to meet the needs of every type and size of lodging facility at all stages in the green hotel process. We are LEED-Accredited Professionals specializing in energy efficiency. We can help your property achieve all of the above in the most cost-effective way possible, and we can start today.

About EcoGreenHotel EcoGreenHotel is a company dedicated to helping lodging facilities address energy and environmental solutions. Sustainability services are strategically designed to help hotels identify incentives, rebates, and grants to allocate toward energy efficient solutions to decrease energy costs and achieve the Triple Bottom Line. EcoGreenHotel also offers Energy Star Benchmarking and Energy Efficiency Analysis. For further information visit www.EcoGreenHotel.com or call 888.229.0213.

21 Jul

International Hotel Chain Plans To Open New Jamaica Hotels In 2012

During the Caribbean Marketplace event hosted by the Caribbean Hotel and Tourism Association (CHTA) in the Bahamas, leading international hotel chain Choice Hotels International announced plans to expand its business in key Caribbean holiday destinations including Aruba, Barbados, Puerto Rico, Trinidad and Tobago and the United States Virgin Islands.

While these markets form part of Choice Hotels long term strategy, spokespeople for the group have stated that opening new Jamaica hotels in 2012 are part of the company’s more immediate plans. Bill Clegg Regional Vice President for Brand Performance and Programs of Choice Hotels International, pegged Jamaica as one of their top five target markets in 2012 in a nod to the growing popularity of Jamaica holidays. We are very keen on re-establishing our presence in Jamaica and driving more business to an already robust tourism destination within the region noted Mr Clegg.

While the Choice Hotels Group is keen to launch its economy and midscale brands to offer affordable Caribbean hotels it is now most excited at the prospect of launching its luxury brand: the Ascend Collection. Choice Hotels provides the opportunity for historic, boutique or otherwise distinctive independent Jamaica hotels to be part of the of the luxury Ascend Collection brand through its membership programme. Jose Salvador Icaza, the Caribbean Franchise Development Director for Choice Hotels International stated the following of the membership programme, Hotel members benefit from our powerful marketing and reservations systems, education and training, and are given the tools to strengthen their commitment to service excellence We’re excited about Ascend and hope to bring Jamaica online in the near future.

Choice Hotels eagerness to launch in Jamaica is part of a growing trend of hotel groups seeking to gain a foothold in the Caribbean island as it continues to prove itself as one of the leading Caribbean holiday destinations. Many people anticipate that the upcoming 2012 Olympic Games will thrust the island further into the spotlight with high hopes of another dominating performance from track and field star Usain Bolt as well as other top performing Jamaican athletes.

Tourism officials in Jamaica have acknowledged the 2012 Games as a key marketing opportunity that can lead to a substantial increase in the number of people booking holidays in Jamaica. Minister of Tourism and Entertainment Dr. Wykeham McNeill noted that the islands sports personalities would be key in building the islands tourism brand and marketing Jamaica holidays to travellers from key international source markets.

In 2009 you experienced the fever Bolt crated at the 12th IAAF World Championships in Berlin. Well its only gotten bigger because Bolt was adding to Jamaicas past Olympians and world record holders. Today the list goes on and on with Asafa Powell, Yohan Blake and Veronica Campbell-Brown, Dr Wykeham said.